5 Problems VoIP Solves For Business

1. VoIP Communication Can Significantly Lower Costs

Traditional copper line networks known as the (PSTN – Public Switched Telephone Network) can really add costs quickly for any business. These copper networks have been in the ground or overhead for well over 100 years. They are expensive to maintain, and the carriers pass those costs on to you, the customer. Copper land lines offer little flexibility for voice services and even less for data. VoIP utilizes IP networks in order to establish and make calls thus eliminating the need for outdated and expensive legacy land lines.

2. VoIP Allows You to Say Goodbye to Telephone Manufacturers

Legacy telephone systems purchased from large manufacturers are bulky, require intensive infrastructure management and maintenance. They are also rigid when it comes to scaling up or down. Support and parts are increasingly difficult to obtain because hundreds of manufacturers have shuttered their doors or have been gobbled up by large enterprise vendors. Because VoIP operates within an already existing Internet network, physical setup of the system is nonintrusive and quick. Additionally, VoIP devices are connected via a LAN, meaning configuring and managing the network can easily be accomplished by a skilled technician. It’s not always easy to predict how a business will change as time goes on. VoIP can easily be scaled up or down depending on business needs.

3. Easily Add Integration and Streamline Workflow

Another big advantage of VoIP is that calls are Internet-based and can integrate with multiple business applications. Outbound and inbound calls can easily be linked to a user’s desktop, laptop or mobile phone. CRM or ERP systems can be integrated to display customer records and information. Voicemails and incoming faxes can also be set to go to certain emails based on extension. Lastly, softphones and CTI (computer telephony integration) applications increase user efficiency by providing a desktop application from which users can place and fully manage calls.

4. Upfront Costs are Mitigated by most Managed Service Providers

The upfront cost of a brand-new phone system can definitely be something that scares away even seasoned buyers. Traditional legacy telephone systems can easily cost even a small business tens of thousands of dollars when you factor in the cost of equipment, installation labor and long term service agreements with your vendor. Fortunately, most reputable VoIP providers offers multiple ways for businesses to acquire new technologies. Usually VoIP is billed as a “Managed Service” and in many cases includes the cost of the equipment, installation, service and maintenance in one monthly payment.

5. Enables you to Have Seamless Communications on One Network

The biggest advantage that VoIP delivers to a network is its unified communications. As a direct result of all communications being sent through IP networks, a business is able to combine and integrate all endpoints over multiple devices. VoIP empowers users to be able to work remotely, more efficiently, to stay secure with IP-based security and facility access, to visually work together with conferencing end-points and cloud solutions, to view the status of coworkers, and the best part is that all these benefits integrate together into a seamless communications solution.